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Privacy Policy

We know that you care about how your information is used and shared, and we appreciate that you trust that we will do so in a careful and safe manner. This privacy policy described how we receive, collect and store any information you enter onto this website or provide us in any other way.​

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By using this website/podcast, and or, entering your information you consent to the privacy policy.

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Contact Information: 

​If you have any questions or concerns about how your data is collected/used you can contact the Creepy, Weird and Disturbed Podcast at - creepyweirdanddisturbed@gmail.com

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What information we collect, use and why: 

The information we collect/you provide may be collected by an external/third party, such as your browser. This information is used in order to continually improve our podcasts and services. 

We collect or use the information to comply with legal requirements as laid out in UK laws. 

We collect or use the following information to provide services and goods, including delivery: 

  • Information relating to loyalty programmes:

    • If you subscribe to the podcast/website your information and payment details will be recorded by the exernal party/provider. Creepy, Weird and Disturbed will not have access to this information. ​

  • Website user information (including user journeys and cookie tracking):​​

  • Email:

    • Your email will be recorded if you provide it to the podcast, whether through emailing the podcast directly, collected through third party providers, or through raising a query, complaint, providing feedback, questions, concerns and/or comments​

    • We do not control whether your email will be collected by an external/third party provider

    • We may also collect personally identifiable information including name, email, password, communications, comments, feedback, reviews, recommendations and personal profile

  • We collect or use the following information for service updates or marketing purposes:

    • IP addresses​

      • We collect the Internet Protocol (IP) addresses to connect your computer/electronic device to the internet, this may include; your login information; your email address; passwords; computer and connection information (this may be done by an external party used to access the website/podcast such as your internet browser)​

    • Website and app user journey information (including user journeys and cookie tracking)

      • We may use software to measure and collect information including page response times, the length of your visit to the website and certain pages, page interaction and methods use to browse the page​

      • We may use software tools to measure how long podcast listeners have listened to an episode and average consumption times 

  • We collect or use the following personal information for dealing with queries, complaints or claims:

    • Email:​

      • We also collect personally identifiable information including name, email, password, communications, comments, feedback, reviews, recommendations and personal profile in order to continually improve the website/podcast​

      • If your email/username is share with us we will use the information provided in order to effectively improve our service and communicate with you in regard to your query, complaint or claim

  • We collect or use the following information for newsletters, surveys, polls and questionnaires:​

    • Information relating to compliments or complaints​

    • IP addresses:

      • We collect the Internet Protocol (IP) addresses to connect your computer/electronic device to the internet, this may include; your login information; your email address; passwords; computer and connection information (this may be done by an external party used to access the website/podcast such as your internet browser)

    • Website and app user journey information:

      • We may use software tools to measure and collect information including page response times, the length of your visit to the website and certain pages, page interaction information and methods used to browse the page​

      • We may use software tools to measure how long podcast listeners have listened to the episodes and average consumption times

    • Records of consent where appropriate:

      • By contacting the podcast, either though a question, comment, feedback, poll, review or through emailing directly, you consent to providing necessary information to improve the performance and running of the podcast/website​

    • Email:

      • We also collect personally identifiable information including name, email, password, communications, comments, feedback, reviews, recommendations and personal profile in order to continually improve the website/podcast​

      • If your email/username is shared with us we will use the information provided in order to effectively improve our service and communicate with you in regard to your query, complaint or claim 

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Links to other websites:

​Services may include links to other websites whose privacy policies may differ from those mentioned here. If you submit information to those platforms then the privacy practices of those websites have the legal obligation to abide by data protection rights to use your information. We are not responsible for any content, privacy or security practices and/or policies of third party websites​

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Lawful bases and data protection rights: 

Under UK data protection law, we must have a 'lawful basis' for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO's website. 

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Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

  • Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this HERE.

  • Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this HERE.

  • Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this HERE.

  • Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this HERE. 

  • Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this HERE.  

  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this HERE.

  • Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this HERE. 

If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

 

Our lawful bases for the collection and use of your data: ​​

Our lawful bases for collecting or using personal information to provide services and goods are: 

  • Legitimate interests - we're collecting or using your information because it benefits you, our organisation or someone else, without causing undue risk or harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

    • To know what the customer/engager to the website/podcast would like to improve, to collect feedback, questions and comments​

    • To be able to share newsletters/updates/information about the website/podcast when given consent

    • To improve the function of the website/podcast

    • To gather information from questionnaires, comments and general feedback

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For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above

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Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

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Our lawful bases for collecting or using personal information for legal requirements are:

  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

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Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability

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Where we get personal information from: 

Directly from you

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Cookies:

As with many websites and platforms cookies are used. These are used to keep track of particular settings the user as selected and the actions they have taken whilst using the site. Cookies are used to:

  • Provide a better experience for visitors to the site/platform

  • To monitor and analyse performance, operation and effectiveness

  • To ensure that the platform is secure and safe to use

 

How long we keep information:

We will only keep personal data for the duration that is required to deal with your query, complaint or concern, once the issue has been dealt with your information will no longer be stored.

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If you write a public comment, review or feedback, your information (such as username unless anonymised) will be kept until requested for it to be removed, or it does not comply to community guidelines.

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If you email with information that you would like to be published on the podcast, such as a listener tale or an experience, please keep in mind that the episode published will be available until archived, or the podcast ends. If you email to the podcast directly, your email will only be kept until the story has been shared (if requested) or the query or comment has been dealt with.

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If you would like your story to be read on the podcast always include consent in the email thread or your email will be deleted in order to comply with data regulations.

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If we need to keep specific information within the email/comment/review, then your information will be anonymised.

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You can request at any time for your information to be removed.

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Who we share information with/others we share personal information with:

  • If submitting a comment, like or review your information such as username/email/comments/review will automatically be made public unless anonymised by the user. These may be visible on our website, podcast, social media, marketing and/or information user unless anonymised or communicated by the user 

  • We may share personal data in an emergency where information is required to protect someone or others from serious harm – however, this will only be shared when necessary and appropriate

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How to complain:​

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.​

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If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

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The ICO’s address:​

Information Commissioner’s Office Wycliffe House
Water Lane
Wilmslow

Cheshire SK9 5AF

Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint

 

LAST UPDATED

20/04/2025 – to be reviewed annually

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